Reviews
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At Les Hotels Maya Group, we offer each guest warm, gracious hospitality and personalized service. For as long as you’re with us, we are dedicated to making you feel completely at home. If you are considering a stay with us, please read our reviews below to learn what past guests have to say about their experience at our hotels in Playa del Carmen and Tulum.
In Fashion hotel is literally in middle of the main area. It is really convenient. We got the junior suite. The room was so big I couldn't believe. The tub was so big and the bathroom was so nice. The pool is in the middle of the hotel which was nice. Next to it is the Catch, which is one my favorite in New York. The only problem was there was a construction next door, and the drilling was going on from 2PM to 6PM non stop. I know it had nothing to do with the hotel, but it was unbearable. Literally the room had a slight shaking. But the hotel was so nice to cancel our rest of the stay and give us a refund.
Best hotel I stayed in my vacay in Playa.
Excellent service! Lovely indoor and outdoor pool with places to lay out. Great location to everything. Comfortable beds and large rooms. The massage was great too. Had a great time here. You can hear the music from the clubs next door but it's not so loud. Just use earplugs. I would definitely stay here again. Love it.
"A comfortable stay is always In Fashion"
In Fashion Hotel & Spa was a last minute booking due to a power outage at my originally booked location. The hotel location is great for walking to local restaurants and activities on 5th Ave in the heart of Playa del Carmen. The pictures online are exactly what you see online. The rooms are spacious and the showers are spa like. There are two pools main level and rooftop with views of the city. Just be mindful the hotel is in the middle of the
The staff is fantastic and the hotel is centrally located.
This property was ideally situated for getting around the town, staff very pleasant and cleanliness very good. Is a bit noisy late some evenings but that did not worry us as we wanted to be in the centre of town and you must expect some noise if you are staying in that position. Definately would recommend and stay there again.
"Great boutique hotel in the best location"
Great boutique hotel in a great location--right on the central cultural plaza, and 2 blocks off 5th Avenue. Service and staff were great; vanity and clothing storage areas were a little cramped, but otherwise a really nice place to stay.
"Review of stay at Cache Hotel Boutique"
The hotel staff especially Nelson were extremely helpful. They went out of their way to help us with changing money to organising what needed to be organised. Highly recommended
Nice hotel very closed of everything all the staff thank you for everything
"All good"
Hotel was exactly what we needed. Excellent location, clean, everything worked fine. Staff were all police and extremely helpful.
A good place,i love ir ,Nice people to meeting
Great location, clean, nice people. If you don't like the night life around you don't choose this hotel. Overall close to nightclubs, bars and restaurants
"Good place for work and fun"
Centrally located , good price for work
Erick, at the front desk, was so helpful and professional. Thank you, for all your help.
"5th Avenue Gem!"
Perfect location to enjoy all 5th avenue and the beach have to offer. Not great for people who have trouble sleeping as it’s in the heart of the action. Clean, cute rooms. Hard as rock beds (to be expected). Hot shower.
"Nice Mexican style hotel"
Nice place for the money. Nice pool. My suite was huge with a kitchen. Breakfast is bread and cereal.
Great location, modest room but very comfortable! Pool was well kept. Staff were very nice.
"Most enjoyable stay I had on the trip!"
I loved staying here! Couldn't be more satisfied with the hotel, staff, location etc. I am very impressed and the staff was always helpful and friendly. I recommend this hotel for everyone who wants to be walking distance to the beach and 5th ave.
The hotel is located in the quiet location; most of the staff speak at least some English. We’ve got big room with kitchen desk, nice balcony with seating outside. There is also blue swimming pool with fontana very convenient for children. We appreciated 5 min distance to the beach and parking area. There is delicious fish restaurant just over the corner.
Shower had good pressure and hot water. Private parking lot. Staff were great. Pool was very nice, shaded so a bit on the cold side. Great location, close to everything but not noisy.
“Great value, good location and excellent service.”
Closed to the beach. Very friendly stuff! Rooms are clean and air-conditioned, what's really necessary here
Very nice for the price!!right in the heart of 5th street with lots to do just right out the front door.
Clean lved the hoteln.each room has a balcony.4 min walk to the beach 2 min walk to restaurants bars..lvely place ....ac works …
Nice hotel near adoNear night club Very safe location 24 hour police vigilance on road On strip best location for tourist Everything on this strip only
“This was our second stay, our first being 6 months ago. Luna Maya has a great location for people that love food stands, the cleanliness of the rooms are exceptional and the staff are extremely friendly, accommodating and pay close attention to detail. The breakfast consists of coco pops, frosted flakes, fresh fruit and toast. Drinks being coffee, lime water, water, juice and milk. The Wifi is strong and the air condition rooms are amazing after spending a hot day at the beach or at one of tulum’s many cenotes. I cannot recommend Luna Maya enough to anyone I meet!
Thanks José and to all the rest of the staff that made us feel right at home, it was a pleasure!”
“Perfect location in town. Huge, comfortable bed! Very lovely staff. Large room and fast, reliable wifi.
“Luna Maya is a very beautiful hotel. It is in the city center. It is far from the sea, but it is cheaper than hotels in the beach. Stuff is very nice. It is possible rent bikes. It is great. We made a trip to cenotes behind the city - Cenote Calavera and Grand Cenote. In hotel is wifi. Breakfast is included - ok - fruit, coffee, juice and toast with butter and jam. ”
Enjoyed every bit of my stay! Staff has excellent customer service. Rooms are clean and comfortable. Breakfast on the terrace was very pleasant. Overall, my husband, baby and I had a wonderful stay. Thank you!
"Pleasant experience"
spacious room，extremely comfortable bed，everything is brilliantly white so feel very clean. no decoration in room，but I regard the constantly powerful hot shower is more practical. good breakfast with fresh melon and papaya. competitive price. central location.
“Very close to main roads, had breakfast included and the Staff was very nice”
“This is a really cute hotel on the main street before the beaches. The hotel itself was nice and the staff were awesome. Everyone was really friendly, the man working breakfast is super nice, and someone from the front desk helped us order a pizza.
We stayed in the 2-double bed rooms, which were spacious and comfortable. The pool is relaxing and the atmosphere was really chill.
Travel tip: The hotel is about a 100-120 peso ride to the beach. The hotel offers bikes for 150pesos a day/the store in front offers 100pesos a day, but we're lazy. We frequented Coco Tulum during the day for a good drinking/chill spot. Don't miss I Scream Bar (happy hour 6-8 and good, cheap tacos!) and Clan-Destino, a cenote bar (3-5 happy hour margs and good hamburgers).”
I LOVEDDD THISSS HOTELLL !! The stafff is amazing. Thanks to Oliver I was able to find a place to stay after I found out my hote was close once I arrived to tulum. The hote is literary in the middle of every where. It’s beautiful overall. The breakfast was a big plus. They where there for anything I wanted and needed !! Very affordable too
The property was fantastic for such a low price. A definite upgrade over the local hostels. The location was convenient to just about everything in Tulum. The room was large and simple- a big comfy bed, A/C, a fan, some shelves, and a desk. The Wifi worked well both in the room and in the courtyard area. The floors are concrete, but we're very clean throughout my week long stay. The walls don't insulate sound very well, but even in my room next t
We had a fantastic stay! The hotel is a great location. The complimentary breakfast was so delicious and convenient. Friendliest staff always so welcoming!
“Lovely cabañas, very comfortable and spacious! The common areas are beautiful and the big cenote is like a dream! Do enjoy it! They have an agreement with a near by hotel to get access to the beach, which is also amazing (2 min walk) !
There is a really, really good vegan restaurant, more affordable than the average (also 2min walk). ”
“Great location! You get your own private cenote which is cool & access to Rosa beach club free of charge. ”
“The hotel area was really nice. It was good that you could rent a bike and use the kayaks. The beaches were good although you had to walk through another hotel to get there.”
Amazing Cenote. Everything I needed was available, great coffee.
Natural beauty and very friendly people